FAQ

When will I get my order?

Orders shipping to New Zealand addresses received before 2PM will in most cases ship overnight -rural address may take extra days depending on your location.

Orders to addresses outside New Zealand are sent via DHL have a delivery target of 3 - 8 working days depending on country but allow extra days for busy times. Due to an earlier pick up time cut off time for same day dispatch of international orders in 10:30am.

 

Where is my order? 

You can easily track the whereabouts of our order online, as every Premium Vape package is delivered with a tracked courier.

New Zealand

For New Zealand deliveries, you can track your order via NZ Post. Simply enter the tracking number provided on your order here: https://www.nzpost.co.nz/tools/tracking You can locate your tracking number within the confirmation email from your order.

 

Rest of World

For any order delivered outside New Zealand, you can track your order via DHL. Enter your tracking number here: http://www.logistics.dhl/nz-en/home/tracking.html You can locate your tracking number within the confirmation email from your order.

 

Which countries do you ship to?

Currently we ship to the following countries however please check that your local laws allow you to import our products especially pods and liquids containing nicotine. IT IS YOUR RESPONSIBILITY AS THE IMPORTER TO CHECK IT IS LEGAL TO IMPORT. NO REFUNDS WILL BE ISSUED IF YOUR PACKAGE IS SEIZED BY LOCAL CUSTOMS DEPT AT YOUR BORDER.

Australia, Cook Islands, Fiji, New Caledonia, Samoa, Tonga, Vanuatu, Cambodia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand and Vietnam, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, UK and United States of America, Brazil, Chile, Costa Rica, Ecuador, El Salvador, India*, Mexico, Sri Lanka, Uruguay

*If you live in India we can only ship to these major cities: Agartala, Agrai Ahmedabad, Aizawl, Ajmer, Allahabad, Alwaye, Ambala, Amritsar, Aluvay, Auranbad, Bangalore, Bareilly, Belgaon, Bhopal, Bhubaneshwar, Bombay, Calcutta, Callicut, Chandigharh, Coimbatore, Cuttack, Dehradun, Delhi, Dhanbad, Dibrugarh, Faridabad, Gangtok, Goa, Gorakhpur, Gulburga, Gurgaon, Guwahati, Gwallor, Hosur, Howrah, Hublidharwab, Hyderabad, Imphal, Indore, Jaipur, Jammu, Jamshedpur, Johdpur, Jorhat, Jullundar, Kanchipuram, Kanpur, Kochi, Kolan, Kottayam, Lucknow, Ludhiana, Madras, Mangalore, Meerut, Moradabad, Mumbai, Mysore, Nagpur, Nasik, Panaji, Panipat, Patna, Pondicherry, Pune, Raipur, Rajkot, Ranchi, Salem, Shillong, Shimla, Silchar, Siliguri, Srinagar, Surat, Thiruananthapuram, Tirupati, Tirupur, Trichur, Trichy, Udaipur, Udupi, Vadodara, Varanasi, Vijayawada and Visakhapatnam.

 

How do you puff on a JUULpod?

JUULpods are cleverly designed for smooth drawing and produce optimal vapor and nicotine under normal drawing pressure. It'll sometimes need an extra bit of suction on the first pull to get the JUULpod started, then just puff gently on the mouthpiece. Don't puff aggressively or suck real hard as this can pull liquid into the air path which is bad! Also avoid biting down on the mouthpiece or squeezing with your lips -as this can cause leaking and force liquid up into the air path. Position your fingers on the outer edges of the plastic mouthpiece when you're inserting the JUULpod so you don't squeeze the JUULpod as it clicks into the JUUL device.

 

How come my JUULpod is leaking when I use it?

A small amount of leaking from your JUULpods sometimes happens during use but by following these drawing tips it should stop during normal use. A JUULpod that is leaking a little can still be used, just be sure to wipe off any leaked liquid before you insert it back into your JUUL device. Leaking may be caused by liquid being pulled up into the air path. Some common causes:

  • Don't squeeze the wide sides of the JUULpod when inserting into the device. When clicking the mouthpiece into place grip the hard outer sides.
  • Don't bite or squeeze as you puff on the JUULpod, your mouth should be relaxed on the mouthpiece. 
  • Hard puffing on the mouthpiece, try a more gently approach.