Covid-19 Update

Hey guys, we’ve made it to day three of the Doom lock down! The Premium Vape team are all working from their respective homes now, which allows us to keep operating and dispatching orders.

Please allow extra days for delivery as our logistics partners are under extreme loadings at the moment, and are prioritising medical and food deliveries for obvious reasons. Next day delivery is unlikely until things get back to normal.

Order processing is also taking longer so please don’t stress if your order is not dispatched on the same day. We are now (temporarily) are working to an order cut off time of 9am NZT for same day dispatch. We will endeavour to
get your order out same day if you order later but unfortunately we can’t guarantee this.

Important update from DHL

Non-Contact Deliveries: to assist our customers who do not wish to sign on scanners or on paper due to social distancing, beginning Monday March 23rd we will temporarily enable the Signature Release option for all business-to-consumer (B2C)
shipments on our On Demand Delivery platform. Receivers whose shippers already permit Signature Release will continue to receive the same delivery experience they’ve always had.

Please note the following important rules we always follow for Signature Release:
– Shipments keep the signature requirement, unless the receiver authorizes release using On Demand Delivery
– DHL stores an electronic record of the release authorization, including name, date and time
– Signature Release does not mean DHL will “just leave it.” The receiver must authorize the release using On Demand Delivery. If there is no release authorization, we will always attempt to get a signature.
– In cases where the receiver does not choose Signature Release prior to delivery, but still does not want to sign on the
scanner, our couriers will temporarily offer a non-contact alternative.
– It is vital that customers provide accurate email and mobile phone details to enable DHL to activate On Demand for deliveries.

Thanks for your understanding at this time.
Keep safe out there team!